In support of Uganda’s national crisis response, Africell is taking immediate steps to optimise its services and raise urgent coronavirus awareness.
“You may notice some changes, but these are designed to keep you safe and healthy while improving your daily mobile experience. More than ever, we are working hard to deliver Uganda’s fastest and most reliable mobile network,” reads a statement from the telecom company.
Steps taken by Africell in response to coronavirus
We are all encouraged to stay out of harm’s way. Africell launched data offers to allow you enjoy the internet from the safety of home. Also available are voice bundles to communicate with friends, loved ones and colleagues remotely.
Africell is also providing a consistent flow of trustworthy news and information. This is over the radio, on social media, and the company’s website. In addition, all users can access key websites related to health, media, information, e-learning and government. These include who.int or www.academia.edu which need no data allowance.
At this critical time, customers are relying on Africell’s network to stay connected to loved ones and emergency services. And, it is as well important to be connected during emergencies. The company effectively launched a nationwide free emergency communication pack. This is comprised of free 20 minutes and 20 Mbs valid for 3 months.
The telco added more capacity to its network to withstand extra demand as more people work from home. Also, the firm is maintaining the speed and quality expected of it.
More customer service options
The number of Africell service centres physically open is reduced in line with the government guidelines. Also, the company increased the range of alternative channels through which customers can buy or recharge mobile services.
These include digital channels: Web top-up via Africell website; Special partners: Payway agents, Trade Lance (*252#), Ezee Money, Africa is Talking (*284/1) and MTN Mobile Money agents countrywide; as well as banking partners: Stanbic Bank, Top Finance, GT Bank S Equity Bank.
Africell eliminated fees on all Peer-to-Peer transactions conducted through the Africell Money service. This cuts across all values of the transaction.
Strict hygiene and sanitation
Africell imposed proper health measures at all service centres. Additionally, the telco enforced limitations on the number of people allowed within confined spaces at a single time. This is in line with government advice,.
The company states that it “is working night and day to maintain fast and reliable service”. Plus, to help you do what you need to do to keep yourself and your loved ones safe and healthy.