Absa Bank Kenya has launched an innovation that allows its customers to access their bank accounts and transact via WhatsApp.
The innovation allows Absa customers to effect mobile transactions, inter-account transfers, bill payments, balance inquiries, among others, on the platform.
The introduction of WhatsApp banking by Absa ushers the sector into the new age of banking which integrates transactional, conversational, and personalized banking services in a seamless, fast and reliable way.
The digital platform will gauge and anticipate customers’ needs and requests based on its Artificial Intelligence, machine learning, and analytics capabilities and consequently offer multiple solutions through core systems and delivery platforms within the bank.
To make it even more personal, the bank has given this functionality a human personality as a dedicated, always-on banking assistant, named Abby.
How to bank via WhatsApp with Absa Bank Kenya
To get started, a customer has to add +256710130000 to their contacts and get on board. When a customer is registered, the cellphone number is checked, analyzed whether it has been SIM-swapped or not, and make sure that the registered cellphone number is tied to the customer’s profile at Absa.
The digital platform will gauge and anticipate customers’ needs and requests based on its Artificial Intelligence, machine learning, and analytics capabilities and consequently offer multiple solutions through core systems and delivery platforms within the bank.
How secure is AbsaBank WhatsApp banking?
Absa says that the solution sits on a sophisticated technology with many layers of authentication, making it as safe and secure as any other banking channel. All traffic between the phone, WhatsApp, and the back end is fully encrypted. The second layer of security is around registration.
