Effective May 18th, the Uber ride-hailing and food apps are implementing new changes. As a result of the COVID-19 pandemic, business is no more the usual, and ride-hailing is one of the heavily affected industries. To the effect, Uber is rolling out changes which include an online checklist for all users, limits on the number of passengers in vehicles and a face mask verification feature for drivers, aims to stop the spread of COVID-19.
According to TechCrunch, the new policies implemented in the apps are all about user policing; and these will remain for the next several months until the situation calms.
Everyone that uses Uber apps, be it for ride-hailing or Uber Eats, will be in position to ‘report unsafe COVID-19 behavior and give low ratings’. For instance, a driver can report a rider that does not follow the set restrictions to curb the spread of the virus, such as social distancing. Also, a rider can report a driver that isn’t wearing a mask.
Online checklist for all Uber users
Before picking up a rider or hailing a ride, all Uber app users will have to read and agree to an online checklist. The online checklist requires each of these users to confirm that they have taken the safety measures required of them. These include putting on a face mask and washing their hands to help stop the spread of COVID-19.
A mask is a must for Uber drivers
Before accepting any trips, all Uber drivers will have to verify that they’re wearing a mask. Those that face challenges using the mask will use the in-app video tutorial on how to wear a mask. It has always been a taboo to cancel a ride, but Uber will now encourage drivers and riders to cancel trips if they feel unsafe or the user is not wearing a face mask or cover.
More reasons for low ratings
If a user is to give a low rating, they can now choose the lack of a face mask as a reason. If the user chooses this option in their review, the rider or driver will be sent a message informing them about the requirements of being on the Uber platform.
The company says it will take riders or drivers off the platform if they repeatedly violate these requirements.
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