SafeBoda fires rider who grossly abused customer

Allianz X GoJek invest safeboda SafeBoda 50% discounts ride-hailing helmets

A rider who has been working with the ride-hailing company, SafeBoda, and only identified as Kazibwe has been sacked from the company for abusing a customer using callous words.

On August 24, a one Gratius Kakooza requested a ride but later canceled it. The person on the receiving end was Kazibwe, who was wearing helmet 213, according to Kakooza.

Kakooza’s decision didn’t sit well with Kazibwe who decided to put up a verbal fight in a message response.

A price, and, possibly, an excruciating one — has been paid. On Monday, a tweep who goes by the handle, @PyperFaisal, tweeted a screenshot of the incident, and SafeBoda responded saying they had suspended the rider.

According to SafeBoda, Kazibwe’s number has since been given to a new rider.


Of recent, there have multiple reports of SafeBoda riders exhibiting unrefined manners towards customers. This has been mostly observed in the recently recruited riders. But, quite surprisingly, Kazibwe is among the first people to join the company. To address some of the several complaints that have been raised, SafeBoda recently started recalling riders for more training on customer care.


Exclusive: Inside 2 years of Uber in Uganda

Riders react as SafeBoda removes incentives

To Top