How to replace a lost or stolen Uganda national ID

Uganda national ID replacement

The National ID or identity card has become the most popular form of identity in Uganda today.

Even telecom companies in Uganda look out for the National ID over the passport for nationals when registering for a sim card.

Have you lost/misplaced your national ID? No worries. In this article, we look at what you’ll go through to replace a lost or stolen Uganda national ID.

Unfortunately, when it comes to replacement of an ID, NIRA charges you a fee.

This fee is currently Shs50,000.

Other requirements include a police letter, and a filled and signed form downloadable from the NIRA website.

Here’s the process you will undergo to obtain the document you need to replace a lost or stolen Uganda national ID.

The process

After having lost your ID, report to a police station near you and notify them about your lost or stolen national ID.

Obtain a police letter.

Then go to the official NIRA website, and click on FORMS.

This should open a drop-down-menu as seen below.

Click on Forms for Registration of Persons.

Uganda national ID

You should now be directed to a new page showing a list of all available forms.

Click to download form 11 as shown in the image below.

Fill in all the required information and sign the document. Once done, the next step is to process your payment slip.

To do this, visit, the official URA website and click on e-services.

While on the e-services page, click on Payment Registration in the Payments section.

Alternatively, you can pay the money to replace a lost or stolen Uganda national ID at any URA revenue collection bank such as Bank of Africa, Diamond Trust Bank, Stanbic, Barclays, Orient etc. (Remember, the fees are exclusive of bank charges).

The next step in the process to replace a lost or stolen Uganda national ID will be filling in the necessary information in the page and click to register details at the bottom of your page.

SeeNational ID data to be used to process new e-passports

Select DT as the Payment Type and choose Other NTR.

Select NIRA in the Ministry section and Miscellaneous Payments as Department. (See image below for the rest of the details to fill in.)


Follow the next steps and print your payment receipt.

Visit the bank and make your payment.

Gather all the documents used so far.

The police letter, filled and signed Form 11 and the slip to show confirmation of payment and head over to NIRA for processing.

Once done, you will have to wait a few weeks or months for NIRA to print your ID.

Lastly, in case you’re not aware, in order to get the new e-passports, you’ll need the national ID, which is why we felt it was important to write a story about how to replace a lost or stolen Uganda national ID.

Good Luck!


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