Absa Uganda unveils first fully digital branch in Kampala

absa bank uganda digital branch
Absa Bank Uganda Managing Director, Nazim Mahmood. Image: Olupot Nathan Ernest

As part of its rebrand activities within Uganda, Absa bank Uganda has officially launched its first fully digital branch. The new outlet, located on Jubilee Insurance Building on Parliamentary Avenue, has been built to offer customers a whole new level of convenience through self-service banking at the automated digital platforms.

Absa Bank Uganda Managing Director Nazim Mahmood assured the audience in attendance that the digital branch will be “more convenient, secure, personalized and engaging” for the business banking and corporate customers.

Using self-service terminals, customers can look forward to an even faster and cost efficient banking experience.

Services offered at the new Absa bank digital branch

The new branch offers customers a 24/7 self-service banking solutions in a convenient, secure environment with cost efficient experience. Some of the services to enjoy are:

  • Self-service terminals for cash withdrawals and deposits using intelligent ATMs
  • Bulk cash deposits using the self-service bulk cash depositor
  • Utility bill payments
  • Interbank and international funds transfers
  • Printing your own bank statements
  • Transact on your own device in free Wi-Fi zone

According to Mahmood, Absa intends to use the digital branch to enable their customers spend less time in queues by leveraging on modern technology to facilitate banking.

“This change in strategy for us as a bank sees us become a digitally led bank, a reflection of our renewed customer focus, placing their needs first and redefining customer journeys with Absa,” he added.

Absa Chatbot

The bank also announced the introduction of the Absa chatbot,  a virtual assistant customer service solution that provides customers with a fully active instant replies to frequently asked questions via WhatsApp and the Absa bank Uganda website.

This is a major breakthrough in banking technology that will enable customers to bank without ever having to leave their favorite messaging app“.

At the start of this year, Standard Chartered Bank also opened up its fully fledged digital bank in Uganda, and the Absa launch opens up the door for digitization of banking in the country.

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